Privacy Policy
Sundown Heating & Air respects your privacy. This policy explains what information may be handled when you visit this website, contact us, or request service.
Information you choose to provide
When you call, text, or send a service request, you may provide your name, phone number, city, service needs, equipment details, property information, photographs, appointment preferences, and other information needed to respond or perform requested work.
Information collected automatically
Our hosting and security providers may process limited technical information such as IP address, browser and device type, referring page, requested pages, date and time, and diagnostic or security logs. We use this information to deliver, secure, maintain, and improve the website.
How information is used
- Respond to questions and service requests.
- Schedule, estimate, perform, document, and support services.
- Communicate about appointments, invoices, memberships, and customer service.
- Protect the website, customers, and business from fraud, abuse, or security threats.
- Meet legal, tax, insurance, licensing, and recordkeeping obligations.
Sharing
We do not sell personal information. Information may be shared with service providers that support hosting, communications, scheduling, payments, accounting, or business operations; with professional advisers; when required by law; or in connection with a business reorganization. Providers are expected to use information only for authorized purposes.
Cookies and analytics
This website does not intentionally use advertising cookies or targeted-advertising trackers. Essential hosting, security, or performance technologies may operate automatically. If analytics or additional tools are added, this policy will be updated as appropriate.
Retention and security
We retain information only as reasonably needed for service, customer support, business records, warranties, disputes, and legal obligations. We use reasonable safeguards, but no website, device, carrier, or electronic transmission can be guaranteed completely secure.
Your choices and Colorado privacy rights
You may choose not to submit information through the site and may contact us directly instead. You may ask to access, correct, or delete personal information associated with you. Where the Colorado Privacy Act or another law applies, eligible consumers may have additional rights, including rights relating to access, correction, deletion, portability, and certain opt-outs. We do not sell personal data or use it for targeted advertising through this website.
Children
This website is intended for adults seeking home or business services and is not directed to children under 13. We do not knowingly collect personal information from children through the website.
Third-party links
The website may link to independent third-party websites, including Trusspath Trades. Their privacy practices are governed by their own policies, not this one.
Changes and contact
We may update this policy as our website or practices change. The updated date above will show the latest revision. For privacy questions or requests, contact Sundown Heating & Air through the phone or text link shown on the main website.